Empresa

RayoSun

Descripción de la Empresa

American based company that is dedicated to help out their clients by reducing their Electric Energy, and having Solar Panels installed.

Estado

Jalisco

Localidad

Guadalajara

Salario

12000-18000

Tipo de Contratación

Tiempo Completo

Descripción de la Plaza

Senior QA

We are a company with a solid reputation! We are currently looking for passionate, responsible, proactive energetic and positive people to offer endless opportunities. We are growing aggressively and need just the best people to join and grow with us, which means security for our customers - and opportunities for our employees. You will find our company to be full of energy and a workplace in which you truly can make a difference.

Job Summary
As Senior QA, you would be working closely to floor supervisors and call center agents to guarantee transparency and efficiency. Plan at an operational level and manages the effective use of resources.

Primary Job Duties and Responsibilities
Assist management in interviewing.
Lead large teams in the call center.
Interact with Sr. Management on projects progress.
Conduct QA reviews and audits.
Identify, collect, analyze and report on metrics.

*Job includes but not limited to validating resources to manage the Contact Center environment. Reporting frequent status and escalating concerns quickly to Management as our timelines are very aggressive. Validate multiple projects somewhat concurrently while keeping Project Management aware of status.

Minimum Qualifications
High School diploma or equivalent required.
One year of QA Agent in the Call Center environment.

Compensation: Depends on experience.

If you think you are a good fit for this position, please reply to this ad with a copy of your resume. Make sure you include a good phone number and email. You will NOT be considered if resume is not attached.

Mínimo Nivel Académico Requerido

Bachillerato/Preparatoria/Secundaria

Mínimo Nivel de Inglés Requerido

Avanzado

Mínima Experiencia Laboral Requerida

1 año

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