Empresa

RayoSun

Descripción de la Empresa

American based company that is dedicated to help out their clients by reducing their Electric Energy, and having Solar Panels installed.

Estado

Jalisco

Localidad

Guadalajara

Salario

12000-18000

Tipo de Contratación

Tiempo Completo

Descripción de la Plaza

TRAINER

The Trainer is responsible for the short and long-term training initiatives and objectives. This involves planning, designing, and facilitating the training curriculum as well as managing the on-going development and evaluations of each team member of our company.

This individual will develop project-specific training for new and existing call center employees. The Trainer must demonstrate excellent leadership skills by coaching, developing, and providing constructive feedback to participants within the training program. Additionally, this role will work in conjunction with the management team, including the Quality Assurance Specialist team, to ensure consistency across all processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:
Develop and conduct initial training of new Employee Advocates, including good phone practices, general customer service skills, listening skills, de-escalation skills, and company policies and procedures;
Develop and conduct continuing education courses for existing employees to prepare them for cross departmental roles and special projects;
Utilize trend data from the Quality Assurance reports to create one-on-one or group trainings to resolve competency discrepancies;
Evaluate company procedure materials to establish training requirements, goals, and completion milestones for implementations and open enrollment periods;
Utilize procedures, Knowledge System materials and internal team data to develop and implement procedural documentation, call scripts, and training programs;
Coordinate and facilitate on-site training with members of various departments.
Participate with management along with Human Resources in the selection process of staffing evaluations;
Perform other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:
Bachelor’s Degree in Communications, Business Administration, Education or a related field is preferred.
Minimum of 2 years of proven instructional design, training or teaching experience required;
Minimum of 1 year of formal customer service or training experience
Experience utilizing training support tools is preferred;
Proficiency in Microsoft Office Suite, including Word, Excel and Outlook is required;
Experience within a third party administration, benefits brokerage, solar, electricity consulting, or home improvement related industry is highly preferred.
Strong time management.
Adaptability and accountability.
Fluent in both english and spanish.

Compensation: Depends on experience.

If you think you are a good fit for this position, please reply to this ad with a copy of your resume. Make sure you include a good phone number and email. You will NOT be considered if resume is not attached.

Mínimo Nivel Académico Requerido

Técnico Graduado

Mínimo Nivel de Inglés Requerido

Excelente

Mínima Experiencia Laboral Requerida

1 año
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