Empresa

RayoSun

Descripción de la Empresa

American based company that is dedicated to help out their clients by reducing their Electric Energy, and having Solar Panels installed.

Estado

Jalisco

Localidad

Guadalajara

Salario

12000-18000

Tipo de Contratación

Tiempo Completo

Descripción de la Plaza

We're passionate about helping customers and the communities where we live and work. We are an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, among other factors.

Responsible for the day-to-day operations, coaching and development of a team of representatives whose primary function is to provide high quality customer service by responding to telephone inquiries, investigating requests and resolving problems. Ensures the representatives are actively identifying products and services that meet customer needs. Indirectly manages all other Call Center Personal in the site location and works with Operations Managers to provide leadership and direction by communicating and carrying out department goals and vision.

Competencies:
Strategic thinking
Call Center operations
Sales strategy & approach
Business acumen
Technical capacity
Financial management
Results driven
Collaboration

Qualifications
Basic Qualifications
Bachelor's degree, or equivalent work experience
Five to seven years of customer service experience
One to three years of management experience

Preferred Skills/Experience
Strong customer service skills and ability to handle difficult customer calls
Well-developed problem-solving and negotiation skills
Proficient computer skills, especially Microsoft Office applications
Effective selling and referral skills
Advanced knowledge of operational functions, systems, policies and procedures of assigned area
Broad understanding and practical application of applicable laws and regulations
Proven leadership and management skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Excellent interpersonal, verbal and written communication skills

Duties/Tasks:
Manage the day to day operations of the Customer Service Center.
Monitor daily performance by agent and establish review mechanism to improve.
Set performance standards and training methods.
Create business plans that support overall operating targets.
Implement technologies to analyze business trends, competitiveness, predict sales performance, and manage inventory.
Train and coach employees in the use of department systems and in personal sales effectiveness.
Develop and implement Standard Operating Procedures to ensure efficiency and effectiveness of the service center.
Directs sales forecasting activities and set performance goals accordingly.
Provide data and sales forecasts for production scheduling and material requirements.
Direct staffing, training and performance evaluations to develop and improve the inside sales function.
Assist other departments within the organization with anything needed to reach company goals.
Assist sales in preparing periodic sales report showing sales volume, potential sales and areas of proposed company base expansion.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include safety, interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

YOU WILL NOT BE CONSIDERED IS NO RESUME IS ATTACHED

Mínimo Nivel Académico Requerido

Técnico Graduado

Mínimo Nivel de Inglés Requerido

Excelente

Mínima Experiencia Laboral Requerida

2 años
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