Descripción de la EmpresaAmerican based company that is dedicated to help out their clients by reducing their Electric Energy, and having Solar Panels installed.
Tipo de ContrataciónTiempo Completo
Descripción de la PlazaWe're passionate about helping customers and the communities where we live and work. We are an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, among other factors.
Responsible for the day-to-day operations, coaching and development of a team of representatives whose primary function is to provide high quality customer service by responding to telephone inquiries, investigating requests and resolving problems. Ensures the representatives are actively identifying products and services that meet customer needs. Indirectly manages all other Call Center Personal in the site location and works with Operations Managers to provide leadership and direction by communicating and carrying out department goals and vision.
Call Center operations
Sales strategy & approach
Bachelor's degree, or equivalent work experience
Five to seven years of customer service experience
One to three years of management experience
Strong customer service skills and ability to handle difficult customer calls
Well-developed problem-solving and negotiation skills
Proficient computer skills, especially Microsoft Office applications
Effective selling and referral skills
Advanced knowledge of operational functions, systems, policies and procedures of assigned area
Broad understanding and practical application of applicable laws and regulations
Proven leadership and management skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Excellent interpersonal, verbal and written communication skills
Manage the day to day operations of the Customer Service Center.
Monitor daily performance by agent and establish review mechanism to improve.
Set performance standards and training methods.
Create business plans that support overall operating targets.
Implement technologies to analyze business trends, competitiveness, predict sales performance, and manage inventory.
Train and coach employees in the use of department systems and in personal sales effectiveness.
Develop and implement Standard Operating Procedures to ensure efficiency and effectiveness of the service center.
Directs sales forecasting activities and set performance goals accordingly.
Provide data and sales forecasts for production scheduling and material requirements.
Direct staffing, training and performance evaluations to develop and improve the inside sales function.
Assist other departments within the organization with anything needed to reach company goals.
Assist sales in preparing periodic sales report showing sales volume, potential sales and areas of proposed company base expansion.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include safety, interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
YOU WILL NOT BE CONSIDERED IS NO RESUME IS ATTACHED
Mínimo Nivel Académico RequeridoTécnico Graduado
Mínimo Nivel de Inglés RequeridoExcelente
Mínima Experiencia Laboral Requerida2 años
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