Contact Center Specialist

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Empresa

Intugo

Descripción de la Empresa

Intugo enlaza tu talento y habilidades con oportunidades de crecimiento laboral en empresas extranjeras, desde México. El equipo de Intugo se conforma por especialistas en Customer Service, Reclutamiento, RH, Compras, Ventas, Contabilidad, entre otros

Estado

Jalisco

Localidad

Zapopan

Salario

19500

Tipo de Contratación

Tiempo Completo

Descripción de la Plaza

Intugo, in partnership with a foreign company specializing in healthcare revenue
cycle management and technology-enabled healthcare services, is looking for
Contact Center Specialists to join its operations team in Guadalajara.
This position serves as a first point of contact for patients and healthcare consumers.
The role focuses on providing professional and courteous support through inbound
and outbound calls, assisting with appointment management, registration,
information requests, and issue resolution while maintaining a positive patient
experience and following healthcare privacy standards.
Key Responsibilities
● Answer high-volume inbound calls from patients, providers, and healthcare
consumers in a professional and courteous manner.
● Schedule, reschedule, and cancel patient appointments across Baylor Scott &
White Health facilities and clinics.
● Provide accurate information regarding healthcare services, providers,
locations, and procedures.
● Verify patient demographics, insurance information, and registration details.
● Resolve customer concerns and inquiries while maintaining a high level of
patient satisfaction.
● Document all interactions accurately in electronic health record (EHR) and
customer service systems.
● Collaborate with clinics, providers, and support departments to address
patient needs and service issues.
● Follow established call center procedures, workflows, and service standards.
Compensation:
● Gross monthly salary: $19,500 MXN
● Food stamps: $1000 MXN per month
● 30 days of Christmas bonus
● Private Medical Insurance
● All other statutory benefits: vacations, IMSS...
*This is a full-time and on-site position

Mínimo Nivel Académico Requerido

Universidad Completa

Mínimo Nivel de Inglés Requerido

Avanzado

Mínima Experiencia Laboral Requerida

1 año
Búsquedas Relacionadas
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Bilingual Application Specialist

  • Ubicación: Guadalajara | Estado: Jalisco
  • At Intugo, we partner with international companies by providing administrative and operational support that helps them grow while creating quality employment opportunities in our community....
  • Publicación: 21/08/2026 - Salario: 17,500

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