IT Service Delivery Manager

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Empresa

Nuvit Service

Descripción de la Empresa

Somos una empresa de Recursos Humanos y nos interesa mostrarles nuestra presentación con los servicios que ofrecemos, como estudios Socioeconomicos, Pruebas Psicometricas Maquila de Nomina entre otros servicios

Estado

Ciudad de México

Localidad

Mexico

Salario

35000

Tipo de Contratación

Tiempo Completo

Descripción de la Plaza

IT SERVICE DELIVERY MANAGER


A service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are incharge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPI's and managing budgets.


ACTIVITIES


* Managing the relationship with teh clients, managing & exceeding expectations

* Single point of escalation for all service-related issues, required to be available for out of hours escalation for critical service impacting issues.

* Delivery Management of value-add services to the customer, delivering on SLA's and KPI's as agreed

* Monitoring and reporting the services financial performance


REQUIRED KNOWLEDGE


* Strong ITIL exposure accompanying certified accreditation preferred but not essential

* Exposure to ServiceNow, O365/Teams/Outlook

* Track record of developing strong client relationships, across all level of an organization and a focus on customer satisfaction and improving services


COMPETENCIES, SKILSS AND EXPERIENCE


* 4-5 years of experience in Identity Management

* 4-5 years of hands-on experience with at least one infrastructure technology ( for example; UNIX or Windows or Databases or Mainframe)

* Good organization and planning skills

* Advance Level English

* Technical English is required

* Highly motivated, driven and willing to work independently while receiving instruction through supervision in a highly regulated enviroment

* Proactive

* Teamwork

#NuvitService

Mínimo Nivel Académico Requerido

Universidad Completa

Mínimo Nivel de Inglés Requerido

Avanzado

Mínima Experiencia Laboral Requerida

5-10 años
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