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IntugoDescripción de la Empresa
En Intugo nos dedicamos a apoyar a empresas principalmente extranjeras con todos sus proceso administrativos para que puedan operar en México y se generen empleos en la comunidad.Estado
JaliscoLocalidad
GuadalajaraSalario
19,500.00Tipo de Contratación
Tiempo CompletoDescripción de la Plaza
At Intugo, we partner with a foreign company specializing in healthcare revenue cycle management (RCM) and technology-enabled patient services. We are currently seeking a Contact Center Specialist who will serve as the first point of contact for patients and customers, providing professional support, coordinating appointments, resolving inquiries, and helping deliver a positive patient experience.Key Responsibilities
Answer high-volume inbound calls from patients, providers, and healthcare consumers in a professional and courteous manner.
Schedule, reschedule, and cancel patient appointments.
Provide accurate information regarding healthcare services, providers, locations, and procedures.
Verify patient demographics, insurance information, and registration details.
Meet performance expectations for quality, productivity, attendance, and service levels.
Requirements
Bachelor's Degree and Professional License (Cédula Profesional)
Strong verbal and written communication skills.
Strong problem-solving skills and a customer-focused mindset.
Previous experience in customer service, contact centers, healthcare, or patient access.
Compensation & Benefits
Monthly Salary: $19,500 MXN
Payment: Weekly.
Legal benefits.
30 days of Christmas bonus.
Food vouchers.
Private medical insurance.
Position Details
Employment Type: Full-time
Location: Guadalajara
Mínimo Nivel Académico Requerido
Universidad CompletaMínimo Nivel de Inglés Requerido
AvanzadoMínima Experiencia Laboral Requerida
1 año| Búsquedas Relacionadas | |
|---|---|
| Empleos en Intugo | |
| Empleos en Guadalajara | |
| Empleos en Jalisco | |
| Empleos legal | |
| Empleos profesional | |
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