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INTUGODescripción de la Empresa
At Intugo, we specialize in growing your team through nearshore staffing. We offer the advantages of outsourcing to Mexico while ensuring you maintain complete control over your operations, from selecting your team to managing day-to-day tasks.Estado
SonoraLocalidad
HermosilloSalario
9000Tipo de Contratación
Tiempo CompletoDescripción de la Plaza
We are seeking a detail-oriented and experienced professional to join our team. The ideal candidate will have a strong background in CUSTOMER SERVICE.Qualifications:
-Strong customer service skills, including, active listening, positive attitude, and the ability to stay calm during stressful situations
-Clear verbal and written skills aimed at understanding customers’ needs and providing appropriate resolution
Candidates must be able to demonstrate empathy and be passionate about helping customers as well as resolving technical issues for both internal and external clients. Professional communication skills, both verbal and written, are also essential; this role requires the ability to adhere to set goals.
Key Responsibilities:
Working directly with customers in a non-scripted technical environment
Answer Inbound Customer/Technical/Billing Support Calls/Emails.
Contact Businesses by Phone occasionally (outbound calls).
Create and follow-up on trouble tickets.
We Offer:
Monday to Friday Schedule
Law Benefits
$750 FOOD STAMPS
4% SAVING FUND
15 DAYS + CHRISTMAS BONUS
TRANSPORTATION
Job Type: Part-time
Experience:
CUSTOMER SERVICE: 1 year (Preferred)
Language:
Inglés (Required)
Work Location: In person
Mínimo Nivel Académico Requerido
Educación BásicaMínimo Nivel de Inglés Requerido
ExcelenteMínima Experiencia Laboral Requerida
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