Compartir
Facebook
Empresa
intugoDescripción de la Empresa
Buscamos ejecutivos de soporte al cliente para importante empresa de tecnología. Las principales actividades son guiar al usuario para resolución de problemas y proporcionar excelente servicio al cliente a través de llamadas telefónicas. La vacante es presencial en las instalaciones localizadas en Av. Tizoc 97 Cd. del Sol, Zapopan (muy cerca de Plaza del Sol)Estado
SonoraLocalidad
HermosilloSalario
15000Tipo de Contratación
Tiempo CompletoDescripción de la Plaza
Job SummaryWe are seeking a bilingual (English/Spanish) Patient Support Representative to join a high-performing healthcare support team. This role involves assisting patients and families by handling high call volumes in a fast-paced environment with professionalism, empathy, and efficiency. You will play a key role in helping underserved communities navigate healthcare services, including medical appointment scheduling, transportation coordination, and interdepartmental communication.
Key Responsibilities
Respond to inbound calls regarding medical appointments, scheduling, cancellations, and provider availability.
Schedule patient transportation and coordinate with medical facilities, pharmacies, and insurance providers.
Provide accurate information about specialty services and behavioral health programs.
Transfer calls and direct inquiries to the appropriate departments as needed.
Escalate complex cases to supervisors or management with clarity and context.
Ensure compliance with internal regulations, protocols, and HIPAA standards.
Participate in a structured training program (2 weeks of training + 2 weeks of nesting).
Maintain a positive, solution-focused approach while managing a high volume of calls.
Qualifications
Fluent in both English and Spanish (written and spoken) – required.
Previous customer service or call center experience, preferably in healthcare – preferred but not required.
Ability to work in a fast-paced, high-call-volume environment with patience and professionalism.
Clean personal background (must not contain any history that could negatively affect clients or patients).
Strong attention to detail and problem-solving skills.
Availability to work 6 days per week across varying shifts, including weekends.
High school diploma or equivalent.
THIS IS AN ON SITE POSITION FOR HERMOSILLO, SONORA
Mínimo Nivel de Inglés Requerido
AvanzadoMínima Experiencia Laboral Requerida
1 añoEsta Oferta de Empleo ha expirado
Encuentre otras Ofertas de Trabajo similares en nuestro Buscador de Empleos
| Búsquedas Relacionadas | |
|---|---|
| Empleos en Hermosillo | |
| Empleos en Sonora | |
| Empleos call center | |
| Empleos supervisor | |
| Empleos personal | |
EMPLEOS RELACIONADOS
Appointment setter
- Ubicación: Hermosillo | Estado: Sonora
- Bilingual Sales Representative At Intugo, we collaborate with international companies, providing administrative solutions so they can operate efficiently in Mexico, generating quality employment in our...
- Publicación: 10/02/2026 - Salario: 15000
Appointment Setter
- Ubicación: Hermosillo | Estado: Sonora
- En Intugo colaboramos con empresas internacionales brindando soluciones administrativas para que puedan operar de manera eficiente en México, generando empleo de calidad en nuestra comunidad....
- Publicación: 06/04/2026 - Salario: 15,000
Sales Bilingue
- Ubicación: Hermosillo | Estado: Sonora
- Bilingual Sales Representative At Intugo, we collaborate with international companies, providing administrative solutions so they can operate efficiently in Mexico, generating quality employment in our...
- Publicación: 13/02/2026 - Salario: 15000