Bilingual Customer Service

Compartir Facebook

Empresa

intugo

Descripción de la Empresa

Buscamos ejecutivos de soporte al cliente para importante empresa de tecnología. Las principales actividades son guiar al usuario para resolución de problemas y proporcionar excelente servicio al cliente a través de llamadas telefónicas. La vacante es presencial en las instalaciones localizadas en Av. Tizoc 97 Cd. del Sol, Zapopan (muy cerca de Plaza del Sol)

Estado

Sonora

Localidad

Hermosillo

Salario

15000

Tipo de Contratación

Tiempo Completo

Descripción de la Plaza

Job Summary

We are seeking a bilingual (English/Spanish) Patient Support Representative to join a high-performing healthcare support team. This role involves assisting patients and families by handling high call volumes in a fast-paced environment with professionalism, empathy, and efficiency. You will play a key role in helping underserved communities navigate healthcare services, including medical appointment scheduling, transportation coordination, and interdepartmental communication.

Key Responsibilities

Respond to inbound calls regarding medical appointments, scheduling, cancellations, and provider availability.
Schedule patient transportation and coordinate with medical facilities, pharmacies, and insurance providers.
Provide accurate information about specialty services and behavioral health programs.
Transfer calls and direct inquiries to the appropriate departments as needed.
Escalate complex cases to supervisors or management with clarity and context.
Ensure compliance with internal regulations, protocols, and HIPAA standards.
Participate in a structured training program (2 weeks of training + 2 weeks of nesting).
Maintain a positive, solution-focused approach while managing a high volume of calls.
Qualifications

Fluent in both English and Spanish (written and spoken) – required.
Previous customer service or call center experience, preferably in healthcare – preferred but not required.
Ability to work in a fast-paced, high-call-volume environment with patience and professionalism.
Clean personal background (must not contain any history that could negatively affect clients or patients).
Strong attention to detail and problem-solving skills.
Availability to work 6 days per week across varying shifts, including weekends.
High school diploma or equivalent.
THIS IS AN ON SITE POSITION FOR HERMOSILLO, SONORA

Mínimo Nivel de Inglés Requerido

Avanzado

Mínima Experiencia Laboral Requerida

1 año
Búsquedas Relacionadas
Empleos en intugo
Empleos en Hermosillo
Empleos en Sonora
Empleos call center
Empleos supervisor
Empleos personal

Sales Representativee

  • Ubicación: Hermosillo | Estado: Sonora
  • Bilingual Sales Representative At Intugo, we collaborate with international companies, providing administrative solutions so they can operate efficiently in Mexico, generating quality employment in our...
  • Publicación: 10/12/2025 - Salario: 15000

Sales Representativeee

  • Ubicación: Hermosillo | Estado: Sonora
  • Bilingual Sales Representative At Intugo, we collaborate with international companies, providing administrative solutions so they can operate efficiently in Mexico, generating quality employment in our...
  • Publicación: 10/12/2025 - Salario: 15000

Sales Representative customer service

  • Ubicación: Hermosillo | Estado: Sonora
  • Bilingual Sales Representative At Intugo, we collaborate with international companies, providing administrative solutions so they can operate efficiently in Mexico, generating quality employment in our...
  • Publicación: 10/12/2025 - Salario: 15000

Derechos Reservados ® 2007 - 2025