CUSTOMER SERVICE AGENT

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Empresa

INTUGO

Descripción de la Empresa

At Intugo, we specialize in growing your team through nearshore staffing. We offer the advantages of outsourcing to Mexico while ensuring you maintain complete control over your operations, from selecting your team to managing day-to-day tasks.

Estado

Sonora

Localidad

Hermosillo

Salario

15500

Tipo de Contratación

Tiempo Completo

Descripción de la Plaza

Intugo, in partnership with a foreign company specializing in connecting brands to
their customers and customers to the solutions they need by delivering compelling
experiences. They facilitate connections through world-class customer experience
management (CXM) and business process outsourcing (BPO).
This line of business focuses on propane distribution and services in the Northeast of
the U.S. Their services include propane delivery, storage and related customer needs,
supported by a large fleet and storage capacity.
Responsibilities:
● Answering phones, emails, and live chats from customers.
● Professionally responding to customer inquiries.
● Identifying and escalating priority issues to upper management.
● Following up on complex customer interactions when necessary.
● Accurately recording customer interaction details.
● Building rapport with customers using an upbeat, positive, professional
attitude.
● Offering solutions.

Mínimo Nivel Académico Requerido

Educación Básica

Mínimo Nivel de Inglés Requerido

Excelente

Mínima Experiencia Laboral Requerida

1 año