Customer Service Rep - Home Office, Hermosillo Only

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Empresa

Intugo

Descripción de la Empresa

We conect local talent with International companies, helping build strong and solid teams!

Estado

Sonora

Localidad

Hermosillo

Salario

13,500

Tipo de Contratación

Desde Casa

Descripción de la Plaza

At Intugo, we partner with international companies by providing administrative and operational support that helps them grow while creating quality employment opportunities in our community.

We are currently seeking a Customer Service Representative to provide exceptional support to customers by handling inquiries, updating account information, and assisting with appointment scheduling. This role is ideal for someone with strong communication skills, excellent customer service abilities, and a positive attitude.

Key Responsibilities
Respond to customer inquiries via phone and email.
Document and update customer information in CRM systems.
Verify customer applications and personal information.
Schedule appointments and provide accurate information to customers.
Deliver excellent customer service while maintaining professionalism.
Follow company procedures and ensure data accuracy.
Handle customer concerns and provide appropriate solutions.

Required Qualifications
Advanced conversational English (required).
High School Diploma or equivalent.
Minimum 1 year of customer service or call center experience.
Strong verbal and written communication skills.
Excellent active listening and problem-solving abilities.
Ability to multitask in a fast-paced environment.
Strong attention to detail and organizational skills.

Benefits
Competitive salary.
Grocery vouchers.
Savings fund.
Monthly attendance and punctuality bonus.
Christmas bonus.
Mexican law benefits.
Paid training.
Home Office opportunity (Must reside in Hermosillo).

Mínimo Nivel Académico Requerido

Bachillerato/Preparatoria/Secundaria

Mínimo Nivel de Inglés Requerido

Avanzado

Mínima Experiencia Laboral Requerida

1 año
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