Customer Support Specialist - Part Time PM

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Empresa

Intugo

Descripción de la Empresa

We conect local talent with International companies, helping build strong and solid teams!

Estado

Sonora

Localidad

Hermosillo

Salario

9000

Tipo de Contratación

Medio Tiempo

Descripción de la Plaza

Intugo, in partnership with a foreign company specializing in automotive e-commerce platforms, is hiring an Automotive Customer Service Representative (CSR). The role focuses on supporting consumers and dealer-clients through phone and email, managing customer data in CRM systems, and coordinating appointments.

Key Responsibilities:
Handle inbound/outbound communication with consumers and dealer-clients
Update and maintain accurate customer information in CRM systems
Assist with client inquiries and provide solutions
Verify customer applications and sensitive information
Schedule appointments to maximize dealer sales opportunities
Exercise judgment in consumer finance-related scenarios

Must-Have Requirements:
Minimum 1 year of call center or customer service experience
Conversational English (able to communicate with clients)
Strong communication and active listening skills
Comfortable working in a fast-paced environment
High school diploma or equivalent

Nice-to-Have:
Experience with CRM systems
Experience handling financial or application verification processes
Strong phone presence and multitasking skills

Schedule:
1 PM – 7 PM (Monday to Saturday)

Compensation:
Transportation included
Law Benefits
Monthly food vouchers
$9,000 MXN gross monthly salary + bonuses

Mínimo Nivel Académico Requerido

Bachillerato/Preparatoria/Secundaria

Mínimo Nivel de Inglés Requerido

Avanzado

Mínima Experiencia Laboral Requerida

1 año
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