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Empresa
CAPACITACIÓN Y EMPRENDIEMIENTO ORGANIZACIONAL S.C.Descripción de la Empresa
Somos facilitadores de soluciones creativas y disruptivas que mejoran la vida y el funcionamiento de nuestros procesos, colaboradores y clientes, mediante la creación de ambientes propicios para el desarrollo y el aprendizaje de todos los involucrados.Estado
Estado de MéxicoLocalidad
TOLUCASalario
10000Tipo de Contratación
Tiempo CompletoDescripción de la Plaza
Responsible for assigned customer accounts throughout the order lifecycle (from setting up new customers, order entry/modification, escalations; responsibilities may include logistics management) to ensure orders are shipped on time agreed.Act as the single point of contact with customers, parts distribution centers and/or manufacturing plants and cross-functional departments of the company to process and fulfill customer orders; providing accurate documentation and continuous communication to the client throughout the process.
Take ownership and resolve complex customer inquiries through extensive research and detailed understanding of company processes, systems and practices.
Provide timely and informative responses per service level agreement.
Request support from the next appropriate level of customer support for complex issues or escalations, providing documentation throughout the process.
Maintain accurate records of all internal and external interactions in the appropriate database/system.
Ensure clients comply with export policies and ensures required export/shipping documentation is compliant with relevant legislation.