Contact Center

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Empresa

Intugo

Descripción de la Empresa

En Intugo nos dedicamos a apoyar a empresas principalmente extranjeras con todos sus proceso administrativos para que puedan operar en México y se generen empleos en la comunidad.

Estado

Jalisco

Localidad

Guadalajara

Salario

19,500.00

Tipo de Contratación

Tiempo Completo

Descripción de la Plaza

At Intugo, we partner with a foreign company specializing in healthcare revenue cycle management (RCM) and technology-enabled patient services. We are currently seeking a Contact Center Specialist who will serve as the first point of contact for patients and customers, providing professional support, coordinating appointments, resolving inquiries, and helping deliver a positive patient experience.

Key Responsibilities

Answer high-volume inbound calls from patients, providers, and healthcare consumers in a professional and courteous manner.
Schedule, reschedule, and cancel patient appointments.
Provide accurate information regarding healthcare services, providers, locations, and procedures.
Verify patient demographics, insurance information, and registration details.
Meet performance expectations for quality, productivity, attendance, and service levels.
Requirements

Bachelor's Degree
Strong verbal and written communication skills.
Strong problem-solving skills and a customer-focused mindset.
Previous experience in customer service, contact centers, healthcare, or patient access.
Compensation & Benefits

Monthly Salary: $19,500 MXN
Payment: Weekly.
Legal benefits.
30 days of Christmas bonus.
Food vouchers.
Private medical insurance.
Position Details

Employment Type: Full-time
Location: Guadalajara
Job Type: Full-time

License/Certification:


Degree Certification (Required)
Modality: In Office

Mínimo Nivel Académico Requerido

Universidad Completa

Mínimo Nivel de Inglés Requerido

Intermedio

Mínima Experiencia Laboral Requerida

1 año

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